CZ
Terms and Conditions
1. Basic information
These Terms and Conditions (hereinafter referred to as the Terms and Conditions) regulate mutual rights and obligations in connection with contractual relations arising from purchase contracts or other contracts (hereinafter referred to as the Contract) concluded between the company IMFsoft s.r.o. and another natural or legal person, or a state or local government body (hereinafter also referred to as the Customer) and also through the online store - e-shop operated at the Internet address www.imfsoft.com, provided by the company IMFsoft, s.r.o. (hereinafter referred to as the Supplier).
By creating an order (e.g. also by clicking on the button that completes the order), these Terms and Conditions become binding for you. By the subsequent confirmation from the Supplier, you enter into a contract with the Supplier. These T&C set out the content of this contract.
Company: IMFsoft s.r.o.
Registered office and headquarters: Moravská 797/85, 700 30 Ostrava – Hrabůvka, Czech Republic
Company registration number: 26851181
VAT number: CZ26851181
Commercial register entry: Maintained by the Reg. Court in Ostrava, Section C, Insert No. 40509
Contact: Phone +420 596 611 977, Email: info@imfsoft.com
2. Purchase
You can order in the following ways:
- by using the on-line order in the supplier's e-shop (no registration required)
- by e-mail to objednavky@imfsoft.com / orders@imfsoft.com
Email order details
- Name, billing address, delivery address and business ID and VAT number
- telephone number, necessary for any changes and echo by courier
- description and quantity of goods
- any additional information
Subsequent change of the order is possible by mutual agreement, or under the conditions provided for by law or these Contract.
The supplier does not require a minimum order quantity. All prices for our products are inclusive of VAT at 21%.
3. Delivery time
Products and goods that we keep in stock are handed over for dispatch within 5 working days. If the goods are not in stock, we try to fulfill deliveries in the shortest possible time.
If non-performance occurs due to unexpected obstacles, delivery difficulties of our subcontractors or other similar reasons beyond our control, we reserve the right to extend the delivery period reasonably. If default occurs for reasons other than the aforementioned conditions, the purchaser shall be entitled to set a new, reasonable delivery period in writing on pain of withdrawal from the contract. If, even after this new delivery period, the supplier fails to perform, the purchaser shall be entitled to withdraw from the contract. Should the non-performance of the contract occur due to delivery difficulties of our subcontractors or should the delivery period be extended for this reason to more than 6 calendar weeks, both the Customer and the Supplier shall be entitled to withdraw from the contract. Compensation for damages caused by the extension of the delivery period or non-performance of the contract is excluded.
The Suplier reserves the right, to cancel the order or part of the order before the conclusion of the purchase contract, by agreement with the Customer, in the following cases: the goods are no longer produced or delivered or the price of the supplier of the goods has changed significantly. In the event that the Customer has already paid part or all of the purchase price, this amount will be transferred back to the Customer's account or address and the Purchase Contract will not be concluded.
4. Transportation
Czech Republic and Slovakia shipping
We preferably use the carrier DPD, it is also possible to arrange Czech Post or another carrier that has insurance in the price of the shipment. Payment is also possible on cash on delivery.
EU shipping
We use DPD as a priority carrier, after agreement it is possible to arrange express DHL or Fedex.
Other countries shipping
For most countries outside the European Union we use the carrier DHL.
It is possible to agree on another carrier, or we will pack the goods for you and let you pick up the package on your customer's account by the transport service of your choice.
The supplier does not require a minimum order quantity. All prices for our products are inclusive of VAT at 21%.
The supplier assumes responsibility for transporting the goods to the shipping company. This responsibility of the supplier ends when the goods are handed over to the carrier (e.g. DPD, PPL, DHL, Czech Post) and passes to the customer. For each order (except personal collection) we charge postage including packing.
The price of shipping for online sales may be changed if it is not in line with the current prices of the carrier.
If you order via email orders@imfsoft.com, the price will be quoted at the current price.
You should check the package for any damage, dents or other deformations during the checkout process. If the parcel is damaged, you have the right not to accept the goods, or to accept the goods and note their condition in the handover report together with the carrier. You must also draw up a damage report with the carrier and send this by e-mail to the supplier.
5. Payment
Payment for the goods can be made in the following ways:
By bank transfer
Account in CZK – Account no. 0216570870/0300 (ČSOB, Praha)
IBAN CZ19 0300 0000 0002 1657 0870
BIC CEKOCZPP
Account in EUR – Account no. 0273929616/0300 (ČSOB, Praha)
IBAN CZ66 0300 0000 0002 7392 9616
BIC CEKOCZPP
Via PayPal
paypal@imfsoft.com
Please make this payment after we have confirmed your order, when VAT and postage may still be adjusted.
Payment by cash on delivery to the carrier - on receipt of goods only for the Czech Republic and Slovakia
No card payment or online payment is possible.
6. Warranty and return of goods
The Supplier warrants that the goods sold at the time of their delivery for dispatch are free from defects in materials and workmanship and have the characteristics specified in the contract. For each delivery made, the Buyer shall immediately inspect the condition of the goods for any defects and damage and their characteristics. If the purchaser discovers defects in the delivered goods or differences in their characteristics or quantity from those indicated on the delivery note or invoice, he must notify the supplier of these circumstances in writing or by e-mail within 1 calendar week.
Withdrawal within 14 days of receipt of the goods
The Supplier guarantees a 14-day period for the return of unused products. The right to return the product is guaranteed if the customer returns the product within the specified time (postmarked by the customer's dispatch post) in its original packaging, unused and undamaged. The returned product will only be accepted by the supplier when the shipment has been paid. Cash shipments will not be accepted.
The warranty period for products is 24 months from the date of sale.
The warranty does not apply in the following cases:
- wear and tear on the product due to normal use
- if the customer has altered or opened the product/goods or made repairs, alterations (except with the written consent of the supplier)
- the goods have not been used in accordance with the Technical Conditions of Operation.
The supplier has the right to repair the defective product free of charge during the warranty period; partial replacement of components or the entire product is permissible. Transportation of the claimed goods to the supplier's address shall be paid by the customer. Complained (repaired or new) goods are sent back at the supplier's expense. If the defects are not rectified by the supplier within a reasonable period of time, the customer has the right to withdraw from the contract or has the right to a discount on the price of the product.
Quality / Defects
If the received goods have defects (e.g. they do not have the agreed or reasonably expected characteristics, they are not suitable for the usual or agreed purpose, or the quality does not comply with other legal, contractual parameters), these are defects of the goods for which the seller is liable. The buyer may claim from the seller, at the latest within two years of receipt of the goods, a free remedy for the defect or a reasonable discount on the price, if he so requests; if this is not disproportionate to the nature of the defect (in particular if the defect cannot be remedied without undue delay), a claim may be made for the delivery of a new item without defects or a new part without defects, if the defect relates only to this part. If repair or replacement of the goods is not possible, the buyer may claim a full refund of the purchase price upon withdrawal from the contract. The seller is not obliged to satisfy the buyer's claim if he proves that the buyer knew about the defect in the goods before taking delivery or caused it himself. In the case of second-hand goods sold, the seller is not liable for defects corresponding to the degree of previous use or wear and tear. For goods sold at a lower price, the seller is not liable for the defect for which the lower price was agreed. In such cases, the buyer shall be entitled to a reasonable discount in lieu of the right of exchange.
7. Ownership rights
Until the customer pays for the goods in full, the goods are the property of IMFsoft, s.r.o.
8. Protection of personal data
All personal data is considered strictly confidential and is handled in accordance with the applicable laws of the Czech Republic, in particular the Personal Data Protection Act No. 101/2000 Coll., as amended.
The Supplier declares that all personal data provided is confidential, will be used only for the purposes of the performance of the contract and the Supplier's marketing activities and will not be disclosed or provided to any third party. The Customer consents to the Supplier collecting and processing this data for the purpose of fulfilling the subject matter of the contract, typically the delivery of the ordered goods. This includes in particular name, surname, delivery address, in the case of a company, billing address, VAT number, signature, contact telephone number and email.
The customer has the right to access his personal data, the right to have them corrected, supplemented, and, upon written request, the right to have them removed from the Supplier's database.
The Customer consents to the transfer of data necessary for the performance of the subject of the contract, in particular the delivery of the ordered goods, to the transport company. This includes in particular name, surname, delivery address, telephone number and email contact.
The customer has the right to withdraw his consent at any time in writing or by sending it electronically.
9. Final clauses
Relations and any disputes arising under the contract shall be governed exclusively by the law of the Czech Republic and shall be settled by the competent courts of the Czech Republic.
The contract is concluded in the Czech language – translated to the English. If a translation of the text of the contract arises for the Customer, the interpretation of the contract in the Czech language shall apply in the event of a dispute over the interpretation of terms.
For any court disputes, the local jurisdiction of the courts according to the registered office of IMFsoft, s.r.o. is agreed.
These terms and conditions are valid and effective from 01.01.2026.
